“As for Art and I being happy . . . we are extremely happy and satisfied with your service and your work. It turned out exactly like we pictured it to be. All of your people who have worked on this job have been very professional and extremely nice. We have enjoyed working with each and every one of them. Also, everything has been done in a very timely manner. And, you have been extremely helpful in putting it all together for us. We are very proud of how it all came out.”